Privacy Policy
How we process your personal data
This privacy policy applies when TheActivePortal ApS (“TheActivePortal”, “TAP”, “we”, “us”, “our”) process your personal data. TAP prioritizes confidentiality and data security. In this policy you will find the information you are entitled to receive in accordance with applicable data protection regulations.
You must read this privacy policy before you provide your personal data to TAP.
The data controller of your personal data is TheActivePortal ApS, CVR-no.: 45517497, address: Østerbrogade 109, 2100 København Ø, e-mail: info@theactiveportal.com .
When you make a booking
What types of personal data does TAP process about you:
TAP will process your personal data when you make a booking.
We will collect, process and store your full name, e-mail, phone number, details regarding your booking, e.g., date and time and which sessions you have booked, your payment information and other personal data that you share with us in relation to your booking.
If you choose to provide TAP with special categories of personal data, e.g., your health information, we presume that you have given your explicit consent to our processing of those personal data for the purpose of handling your request in relation to your booking, as TAP will not ask for your sensitive personal data.
For what purpose and on what legal basis will TAP process your personal data:
We will process your personal data to be able to handle and complete your booking and to be able to prepare and personalize your sessions to your needs.
We process your personal data in order to comply with the agreement with you and in order to our obligations pursuant to the agreement in accordance with Article 6 (1)(b) of the GDPR.
We may also process your personal data based on our legitimate interest in marketing ourselves to you in situations where consent is not required, and our legitimate interest in conducting statistics and analysis for the purpose of developing and improving our brand, platform, and services in accordance with Article 6 (1)(f) of the GDPR.
Retention period:
Your personal data collected in connection with purchases of sessions on our website is stored for up to six years. The retention period is determined based on our requirements in accordance with section 12 of the Danish Bookkeeping Act.
Your personal data may be processed and stored for a longer period if anonymized, or if we are obliged to do so by law.
TAP may share your personal data with other recipients:
When you book a session with us, we may share your personal data with our data processors and third parties. We may share your personal data with (1) data processors who provide IT systems that supports the operations and functionality of our website, including, e.g., our booking platform and (2) data processors who provide IT systems to support statistics and analysis for marketing purposes.
Your personal data is processed by our data processors solely in accordance with instructions issued by us and only on behalf of TAP. Our data processors will only process the amount of personal data which is necessary for them to perform their tasks.
TAP may disclose your name and payment details to payment providers when you purchase a session. Our legal basis for the disclosure is our agreement with you in accordance with Article 6 (1)(b) of the GDPR.
When you contact us
What types of personal data does TAP process about you:
TAP will process your personal data when you use our contact form on the website or otherwise communicate with us.
We will collect, process and store your name, e-mail, phone number, other personal data that you share with us in your inquiry and details of your inquiry, e.g., date and subject.
If you choose to provide TAP with special categories of personal data, e.g., your health information, we presume that you have given your explicit consent to our processing of those personal data for the purpose of handling your request in relation to your inquiry, as TAP will not ask for your sensitive personal data.
For what purpose and on what legal basis will TAP process your personal data:
We will process your personal data to be able to handle and answer your inquiry and general communication with you.
We process your personal data in accordance with our legitimate interest in handling your request, communicate with you and our legitimate interest in developing and improving our brand, platform, and services in accordance with Article 6 (1)(f) of the GDPR.
If your inquiry concerns a potential or completed booking or agreement, we process your personal data in order to be able to comply with our obligations in regard to our potential or concluded agreement in accordance with Article 6 (1)(b) of the GDPR.
Retention period:
Inquiries are stored for 2 years, but the retention period may vary depending on the content of the inquiry.
Your personal data may be processed and stored for a longer period if anonymized, or if we are obliged to do so by law.
TAP may share your personal data with other recipients:
When you contact us or otherwise communicate with us, we may share your personal data with our data processors which provide IT systems that supports the operations and functionality of our contact form, including, e.g., e-mail providers. Your personal data is processed by our data processors solely in accordance with instructions issued by us and only on behalf of TAP. Our data processors will only process the amount of personal data which is necessary for them to perform their tasks.
When you sign up for our newsletter
What types of personal data does TAP process about you:
TAP will process your personal data when you sign up to our newsletter.
We will collect, process and store your name, e-mail and your consent.
For what purpose and on what legal basis will TAP process your personal data:
We will process your personal data for marketing purposes.
We will only send you direct marketing and process your personal data when you have given your prior and explicit consent in accordance with Article 6 (1)(a) of the GDPR.
We may store your consent based on our legitimate interest in being able to document that we have obtained your consent to direct marketing in accordance with Article 6 (1)(f) of the GDPR.
Retention period:
TAP will store your personal data as long as your consent to receive our newsletter is active.
You can withdraw your consent by clicking link at the bottom of each e-mail or by contacting us as described below. Your withdrawal of your consent does not affect the legality of the processing prior to your withdrawal.
We store documentation for your consent for two years from your withdrawal. The retention period is based on TAP’s legitimate interest in being able to document that we have obtained your consent.
Your personal data may be processed and stored for a longer period in anonymized form, or if we are obliged to do so by law.
TAP may share your personal data with other recipients:
When you sign up to our newsletter, we may share your personal data with our data processors which provide IT systems that supports marketing and analysis, including, e.g., e-mail providers. Your personal data is processed by our data processors solely in accordance with instructions issued by us and only on behalf of TAP. Our data processors will only process the amount of personal data which is necessary for them to perform their tasks.
Cookies
What types of personal data does TAP process about you:
TAP process your data due to using cookies on our website.
We will collect, process and store your digital footprints, including information about your device, your click behavior, how you use our website and your browser history. In our cookie banner you can find more information on which cookies we use on our website.
For what purpose and on what legal basis will TAP process your personal data:
We may process your personal data to make our websites functionalities available, for marketing purposes and statistics and analysis, including to developing our brand, platform, and services.
We process your personal data based on our legitimate interest in the operation of our website, conducting statistics and analysis in order to develop our brand, platform, and services in accordance with Article 6 (1)(f) of the GDPR.
When you first visit our website, you will be met by our cookie banner where we ask for your consent to place cookies which are not necessary cookies in accordance with Article 6 (1)(a) of the GDPR. You have the right to withdraw or change your consent at any time. You can read more about our cookies and withdraw you consent by clicking the cookie icon in the left corner of our website.
Retention period:
You can find information on how long your personal data is stored in our cookie banner.
Your personal data may be processed and stored for a longer period if anonymized.
TAP may share your personal data with other recipients:
When you visit our website, we may share your personal data with our data processors which provide IT systems that supports marketing and analysis, including, e.g., our provider of cookie banner. We may share your personal data with third parties, when you consent to third party cookies in accordance with Article 6 (1)(a) of the GDPR. Your personal data is processed by our data processors solely in accordance with instructions issued by us and only on behalf of TAP. Our data processors will only process the amount of personal data which is necessary for them to perform their tasks.
Our social media profiles
Introduction to our social media platforms:
TAP process your data when you visit our profiles on social media. You can find our profiles on Instagram and TikTok. Instagram is delivered by Meta Platforms Ireland Ltd. and TikTok is delivered by TikTok Technology Limited.
You can read more about Meta Platforms Ireland Ltd.’s processing and storage of your personal data in their privacy policy, which is available here and see your privacy settings for Instagram here.
You can read more about TikTok Technology Limited’s processing and storage of your personal data in their privacy policy, which is available here and see your privacy settings for TikTok here.
TAP has a joint controllership together with respectively Instagram and TikTok for our processing of your personal data when you visit and interact with our social media profiles. This means that TAP and the providers has entered into agreements which governs the responsibilities of the tasks arising from the GDPR. It is agreed that TAP will be responsible for the tasks arising from our processing of your personal data. However, Instagram is responsible for making sure, that you can exercise your rights. You can read more about your rights down below in this policy.
What types of personal data does TAP process about you:
TAP may process your personal data which is available on your profile such as your contact information and what you have liked and commented on our profiles or posts, when you visit our profiles on social media, including when you interact or communicate with us.
For what purpose and on what legal basis will TAP process your personal data:
We may process your personal data to improve our profiles and branding and to be able to communicate with you.
Instagram and TikTok may process your personal data for several purposes including e.g., to improve and provide their marketing and analytic tools for businesses.
TAP will process your personal data based on our legitimate interest in developing and marketing our brand and platform, manage our social media platforms and in being able to communicate with you in accordance with Article 6 (1)(f) of the GDPR.
Retention period:
TAP will store your personal data collected via general inquires and direct messages for up to two years. TAP does not delete your posts, comments, or other interactions which you make public on our profiles. Please make sure to delete any unwanted information you have posted on our profiles, posts, etc.
Your personal data may be stored for a longer period if anonymized.
TAP may share your personal data with other recipients:
When you visit or interact with our profiles on social media, we may share your personal data with our data processors which provide IT systems that supports marketing and analysis, including, e.g., the providers of Instagram and TikTok. When Instagram and TikTok acts as our data processors they will only process the amount of personal data which is necessary for them to perform their tasks and in accordance with our instructions.
Instagram and TikTok may share your personal data with their group companies, business partners, e.g., for advertisement or analytic tools and other users of Instagram and TikTok. They may transfer your personal data outside EU/EEA. All information about Instagram and TikTok’s sharing of your personal data is available to you in their privacy policy.
TAP’s additional disclosure to third parties
If TAP will transfer your personal data outside EU/EEA to countries that does not have an adequate level of personal data protection, we will base it on the Standard Contractual Clauses (SCC) made by the European Commission or another transfer basis in accordance with Chapter V of the GDPR. If you have any questions or want a copy of the transfer basis, please contact us at info@theactiveportal.com.
We may also share your personal data with public authorities, law enforcement, lawyers, accountants or potential buyers of our company, if it is necessary for us to comply with legal obligations in accordance with Article 6 (1)(c) of the GDPR or if we have a legitimate interest in, e.g., a legal claim or in transferring parts of our assets and in making commercial changes in accordance with Article 6 (1)(f) of the GDPR.
Your rights in relation to our processing of your personal data
You have several rights in accordance with the GDPR regarding our processing of your personal data.
You have the right to access and object to the personal data we process about you. You may also have the right to rectification and deletion of your personal data, however there are certain exceptions.
You also have the right to ask us to restrict the processing of your personal data and in certain circumstances, you may also request to receive a copy of your personal data and to data portability.
If you have given your consent to any of our processing, you have the right to withdraw any consents you may have given at any time. We will then delete your personal data unless we can continue the processing on another legal basis.
Do you have any questions or wish to complain about our processing
If you have any questions regarding our processing of your personal data or if you wish to complain about our processing of your personal data you can always contact us: TheActivePortal ApS, address: Østerbrogade 109, 2100 København Ø, e-mail: info@theactiveportal.com .
If your matter is not resolved with us or if you wish to take the matter any further, you can submit a compliant to your local data protection agency. You can find a list of the European data protection agencies here.