Terms & Conditions

Terms & Conditions (Danish Law)

for 1:1 Online Yoga Sessions

Provider: TheActivePortal ApS
CVR: 45517497
Address: Østerbrogade 109, 2100, Copenhagen Ø
Email: info@theactiveportal.com
Last updated: November 18, 2015

  1. Introduction

These Terms & Conditions (“Terms”) apply to all purchases of and participation in 1:1 online yoga sessions provided by TheActivePortal ApS.

By booking a session, you agree to these Terms.

  1. Services

We provide individual, live online yoga sessions via Google Meet.
Sessions must be booked and confirmed through our booking template/contact template/e-mail.

  1. Booking & Payment
  • Payment is required at the time of booking. With the booking confirmation e-mail, an invoice will be attached. The invoice is to be paid before the upcoming session.
  • A booking is confirmed only once payment has been received.
  • Accepted payment methods: Bank transfer.
  • All prices are listed in Euro and exclude VAT.
  1. Right of Withdrawal (Danish consumer law)

Under Danish law (Forbrugeraftaleloven), online yoga sessions are considered a service, and consumers normally have a 14-day right of withdrawal.

However, the right of withdrawal does not apply once the service has been fully delivered if the consumer has explicitly accepted the following before the session begins:

  1. that the service will begin before the withdrawal period expires, and
  2. that the right of withdrawal will be lost once the service is fully delivered.

à Therefore, at booking, clients must confirm:

“I consent to the session beginning before the 14-day withdrawal period expires and acknowledge that my right of withdrawal is lost once the session has been fully delivered.”

  1. Cancellation & Refund Policy

Cancellation more than 12 hours before the scheduled session:
→ Full refund.

Cancellation less than 12 hours before the session or no-show:
→ No refund.

Refunds will be issued to the original payment method within 5 business days.

  1. Rescheduling

Clients may request to reschedule a session up to 12 hours before the scheduled start time, subject to availability.
Requests made later than this will be treated as a late cancellation (no refund).

  1. Health & Safety

By participating in the session, you confirm that:

  • You take part at your own risk.
  • You are physically fit to practice yoga.
  • You have consulted a doctor if you have injuries, medical conditions, or are pregnant.
  • You will practice in a safe environment and follow instructions carefully.

TheActivePortal is not liable for injuries or damages that occur due to incorrect execution of exercises or unsuitable practice conditions in your home environment.

  1. Client Responsibilities

Clients agree to:

  • Join the session on time
  • Ensure a stable internet connection
  • Wear appropriate workout clothing
  • Inform the instructor of any injuries, limitations, or health issues
  • Provide a safe practice space
  1. Instructor Responsibilities

TheActivePortal ApS agrees to:

  • Provide professional yoga instruction
  • Start sessions on time (technical issues excepted)
  • Give clear guidance
  • Treat all client information confidentially
  1. Technical Issues
  • If technical issues arise on our side, the session will be rescheduled at no extra cost.
  • If technical issues arise on the client’s side, the session is considered completed unless the issue is reported immediately and cannot be resolved.
  1. Intellectual Property

All teaching materials, written content, images, and any recordings are the property of TheActivePortal ApS.
They may not be copied, shared, recorded, or distributed without written permission.

  1. Data Protection (GDPR)

We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Danish Data Protection Act (Databeskyttelsesloven).

We only collect information necessary for:

  • bookings
  • payments
  • communication about sessions

You have the right to request access, correction, or deletion of your data at any time.

Please see our privacy policy: Privacy Policy

  1. Governing Law & Jurisdiction

These Terms are governed by Danish law.
Any disputes shall be resolved by the courts of Denmark.